Exhibit A
Ground rules
A review that survives a moderation queue and a lawyer's letter does far more damage than ten that get wiped in a week. The rules below are what keeps yours standing.
Makes it stick
- Your own first-hand experience as a customer, client or patient.
- Dates, amounts, order numbers, and what was promised versus delivered.
- Opinions clearly signalled as opinion: “in my experience”, “I felt”, “I would not return”.
- Screenshots, invoices and emails kept somewhere safe in case the business disputes it.
- One review per platform, in your own words, posted by you.
Gets it deleted — or sued
- Reviews of a business you never actually dealt with.
- Duplicate or bulk-posted reviews, or reviews written for you by a bot or a stranger.
- Fake accounts, bought accounts, or automated logins and posting.
- Stating unproven crimes as fact, or naming staff and their private details.
- Threats, harassment, slurs, or contacting the business's family.
Why Go Postl won't post for you
Automated account creation and mass review posting breaks every major platform's terms and falls under the FTC's rule on fake and manipulated reviews, which carries civil penalties per violation. Bot-posted reviews are also detected and purged in batches, taking your real complaint down with them. So Go Postl does the research, the drafting and the record-keeping — you press post. That single human step is what makes the review real, durable, and legally yours.
Nothing here is legal advice. If a business threatens you over a review, talk to a lawyer.