Glossary / Chargeback

What is chargeback?

A chargeback is a card-issuer reversal of a payment when goods or services were not delivered as agreed.

Most issuers allow 120 days from the transaction or the expected delivery date, though some categories differ. A chargeback runs in parallel with a review and a regulator complaint, and the documentation is the same: the order, the promise, and the failure. Filing one does not waive other remedies.