The library
Complaint and review guides
Everything we know about complaining effectively about a business: where to file, what each platform will and won't publish, and how to write something they cannot quietly delete.
How to file a BBB complaint
What the Better Business Bureau can and can't do, what happens after you file, and how to write one that gets a response.
ReadMy review was removed — what now?
Why each platform deletes reviews, how to appeal, and how to repost without getting flagged as spam.
ReadWrite a review that stays up
The difference between a review that survives moderation and a lawyer's letter, and one that vanishes in a week.
ReadWhere to post a review
Platform by platform: who reads it, what gets it removed, and how to post so it stays.
Playbooks by industry
The regulator, the evidence, and the platforms that matter for your trade.
- Auto repair shop
- Contractor / home remodeler
- Moving company
- Landlord / property manager
- Dentist
- Veterinarian
- Car dealership
- HVAC company
- Plumber
- Roofing company
- Restaurant
- Hotel
- Gym / fitness studio
- Wedding vendor
- Debt collector
- Insurance company
- Airline
- Internet / cable provider
- Law firm
- Daycare / childcare
- Pest control company
- Online store / e-commerce seller
- Salon / barber
- Storage facility
Copy-ready templates
Reviews, BBB and attorney general filings, removal appeals, and demand letters.
- charged more than the quote
- paid deposit, work abandoned
- security deposit withheld
- Better Business Bureau complaint
- state attorney general consumer complaint
- appeal a removed review
- demand letter before small claims
- service not as described
- billed after cancelling
- property damaged during service
Complain to your state regulator
A state attorney general complaint is public pressure a business cannot moderate away. Pick your state.
- Alabama
- Alaska
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- District of Columbia
- Florida
- Georgia
- Hawaii
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming