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Template: Better Business Bureau complaint

This is the form you copy into your own BBB complaint. It is not how to file. That walkthrough is how to file a BBB complaint. It is not a star review. How to leave a BBB review stays on https://www.gopostl.com/where-to-review/bbb. You file it. Go Postl does not create the account, log in, or file. Not legal advice.

Use it when: you already have the invoice, the dates, and one specific ask, and you want that text ready before you open the form.

The form, filled in

Constructed example, not a customer story. Cedar & Pine Cabinetry. $3,480 deposit paid 11 April 2026 on invoice CP-1187 for cabinets promised 2 May. Nothing arrived. Asked for the deposit back on 6 May. No reply as of 24 May. This is complaint text. It is not a review.

Transaction date: 11 April 2026
Amount paid: $3,480
Product/service: custom cabinets, invoice CP-1187

What happened: On 11 April 2026 I paid Cedar & Pine Cabinetry a $3,480 deposit for custom cabinets promised by 2 May 2026. As of 24 May 2026 the cabinets have not arrived and I have received no delivery schedule.

What I have tried: I emailed the owner on 6 May 2026 requesting a delivery date or a refund. I received no response.

Desired resolution: Refund of the full $3,480 deposit.

Supporting documents attached: invoice CP-1187 and the 6 May 2026 email.

Copy block filled

Transaction date 11 April 2026
Amount paid $3,480
Product/service custom cabinets, invoice CP-1187
What happened with those dates
What I have tried emailed 6 May response none
Desired resolution Refund of $3,480
Supporting documents invoice CP-1187 and the 6 May email

Blank copy

Transaction date: [date]
Amount paid: $[amount]
Product/service: [description]

What happened: On [date] I purchased [service] from [business] for $[amount]. [Two or three sentences of dated facts.]

What I have tried: I contacted [name/department] on [date] by [phone/email]. The response was [summary, or "none"].

Desired resolution: [Refund of $X / completion of the work described in the contract / written correction of the invoice].

Supporting documents attached: [list them].

What to swap in

  • Desired resolution — ask for one specific, achievable outcome
  • Attach the documents; BBB filings with attachments get answered more often

What to cut

  • No crime ask — do not ask the BBB to prosecute or allege fraud
  • No employment/discrimination-only claims — the BBB does not handle those
  • No matter in court — do not file the same dispute with the BBB while it is in litigation
  • Do not also file a BBB review on the same issue — pick the complaint or the review, not both

Fence wording that stays up on a review

If you also post a public review, keep it inside the lines. The wording rules are in how to write a review that stays up.

What this page is not

How to file is the guide: https://www.gopostl.com/guides/bbb-complaint.

Star review is https://www.gopostl.com/where-to-review/bbb.

Demand letter is https://www.gopostl.com/templates/small-claims-demand-letter.

AG is https://www.gopostl.com/templates/attorney-general-complaint.

More templates https://www.gopostl.com/templates.

Next step

Get the pass and run the whole campaign: https://www.gopostl.com/#pricing or https://www.gopostl.com/claim.

More templates