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Templates / A copy-ready review when the invoice exceeded the written quote.

Review template: charged more than the quote

Use it when: You have a written or texted quote and a final invoice, and the difference was never approved.

The template

On [date] I hired [business] for [service]. The written estimate was $[quoted]. I was invoiced $[billed] — a difference of $[difference] — and I was never contacted for approval of the additional amount.

I asked for a line-item explanation on [date] and [what they said, or "received no response"]. I still hold the signed estimate and the final invoice.

In my experience, the price you are quoted here is not the price you pay. If you use this business, get every change in writing before work begins.

— [Your name], customer since [date]

Filled example

On 6 June 2026 I hired Harbor Lane Detailing for a full interior and exterior detail. The written quote HL-309 was $240, sent by text on 4 June 2026. I was invoiced $410 on 6 June 2026 — a difference of $170 — and I was never contacted for approval of the additional amount.

I asked for a line-item explanation the same day and received no response. I still hold the signed estimate and the final invoice.

In my experience, the price you are quoted here is not the price you pay. If you use this business, get every change in writing before work begins.

— M. Chen, customer since 6 June 2026

What to swap in

  • [quoted] and [billed] — use the exact figures from the paperwork
  • [date] — the service date, not the day you wrote the review
  • The last line — describe your own experience, not what others should expect legally
  • Attorney general complaint form: https://www.gopostl.com/templates/attorney-general-complaint
  • BBB complaint form: https://www.gopostl.com/templates/bbb-complaint
  • Moving playbook: https://www.gopostl.com/how-to-review/moving-company

What gets it deleted

  • "They are running a scam" — that is a criminal allegation you would have to prove
  • Naming an individual employee
  • Rounding numbers up for effect

The full wording rules are in how to write a review that stays up, and the terms behind them are in the glossary.

More templates