Playbooks / Moving Company
How to complain about a moving company
A moving complaint that counts starts with the estimate, the bill of lading, and the federal registration. This is the playbook for what to keep and where to post.
What goes wrong most often
- Price doubled after the truck was loaded
- Delivery weeks past the agreed window
- Broken or missing items with a claim that went unanswered
- Deposit kept after a cancelled move
The evidence that decides it
- The binding estimate and the bill of lading
- Photos of items before the move and on arrival
- The inventory sheet with any pre-existing damage codes
- The claim you submitted and their reply (or silence)
Quote the estimate, the final demand, and the delivery date promised.
The regulator most people never use
FMCSA (interstate) or the state utilities commission (in-state)
Interstate movers are federally registered with the FMCSA; complaints go to the National Consumer Complaint Database. In-state moves usually fall to the state utilities or consumer-protection office. Keep the wording rules at https://www.gopostl.com/guides/write-a-review-that-stays-up. If the review is removed, the appeal process is https://www.gopostl.com/guides/review-removed. For a quote-vs-invoice form, use https://www.gopostl.com/templates/overcharged-by-a-business. This page is the moving playbook, not those.
Your state's channel is listed in the state complaint guides.
Where to post it
Wording that survives moderation
Start from a review template, keep every claim tied to a document, and read the wording rules before you post. If it comes down anyway, there is an appeal path.