Playbooks / Moving company
How to complain about a moving company
Movers who hold a load hostage or double the quote at the truck are a federal matter when the move crosses a state line.
What goes wrong most often
- Price doubled after the truck was loaded
- Delivery weeks past the agreed window
- Broken or missing items with a claim that went unanswered
- Deposit kept after a cancelled move
The evidence that decides it
- The binding estimate and the bill of lading
- Photos of items before the move and on arrival
- The inventory sheet with any pre-existing damage codes
- The claim you submitted and their reply (or silence)
Quote the estimate, the final demand, and the delivery date promised.
The regulator most people never use
FMCSA (interstate) or the state utilities commission (in-state)
Interstate movers are federally registered and complaints go to the FMCSA's National Consumer Complaint Database, which is public.
Your state's channel is listed in the state complaint guides.
Where to post it
- GoogleEveryone who searches the business by name, plus everyone browsing the map for a nearby alternative.
- Better Business BureauCautious buyers who check a company before spending money, and BBB pages rank strongly in search.
- YelpLocal shoppers comparing several nearby businesses at once.
- FacebookLocals, and the business's own followers.
Wording that survives moderation
Start from a review template, keep every claim tied to a document, and read the wording rules before you post. If it comes down anyway, there is an appeal path.