Playbooks / Internet / cable provider
How to complain about a internet provider
ISP billing complaints are the most common consumer complaint in the country, and the FCC docket is public.
What goes wrong most often
- Promotional rate expired without notice
- Equipment rental billed after returning the equipment
- Early termination fee after a service failure
- Speeds far below the advertised tier
The evidence that decides it
- The signed service order with the promo terms
- Return receipts for the equipment
- Dated speed test results
Show the promised rate, the billed rate, and the month it changed.
The regulator most people never use
FCC and your state public utilities commission
FCC informal complaints are forwarded to the carrier, which must respond in writing within 30 days. That response often includes a credit.
Your state's channel is listed in the state complaint guides.
Where to post it
- GoogleEveryone who searches the business by name, plus everyone browsing the map for a nearby alternative.
- Better Business BureauCautious buyers who check a company before spending money, and BBB pages rank strongly in search.
- TrustpilotOnline shoppers, and often the business's own website widget.
- FacebookLocals, and the business's own followers.
Wording that survives moderation
Start from a review template, keep every claim tied to a document, and read the wording rules before you post. If it comes down anyway, there is an appeal path.