Playbooks / Wedding vendor
How to complain about a wedding vendor
Deposits are large, the date is fixed, and there is no second chance — which is why these complaints deserve the full record.
What goes wrong most often
- Non-refundable deposit kept after the vendor cancelled
- Photos or video never delivered
- A substitute vendor sent without notice
The evidence that decides it
- The signed contract and deposit receipt
- Every email about delivery dates
- What was delivered versus what was promised
State the deposit, the contracted deliverable, and what arrived.
The regulator most people never use
State attorney general consumer division
There is rarely a licensing board here, so the public record and small claims are the real leverage.
Your state's channel is listed in the state complaint guides.
Where to post it
Wording that survives moderation
Start from a review template, keep every claim tied to a document, and read the wording rules before you post. If it comes down anyway, there is an appeal path.