Playbooks / Wedding vendor
How to complain about a wedding vendor
Deposits are large, the date is fixed, and there is no second chance — which is why these complaints deserve the full record.
What goes wrong most often
- Non-refundable deposit kept after the vendor cancelled
- Photos or video never delivered
- A substitute vendor sent without notice
The evidence that decides it
- The signed contract and deposit receipt
- Every email about delivery dates
- What was delivered versus what was promised
State the deposit, the contracted deliverable, and what arrived.
The regulator most people never use
State attorney general consumer division
There is rarely a licensing board here, so the public record and small claims are the real leverage.
Your state's channel is listed in the state complaint guides.
Where to post it
- GoogleEveryone who searches the business by name, plus everyone browsing the map for a nearby alternative.
- FacebookLocals, and the business's own followers.
- YelpLocal shoppers comparing several nearby businesses at once.
- Better Business BureauCautious buyers who check a company before spending money, and BBB pages rank strongly in search.
Wording that survives moderation
Start from a review template, keep every claim tied to a document, and read the wording rules before you post. If it comes down anyway, there is an appeal path.